Troubleshooting (for Ezine, Signature Cards and Spam Fliters)

Ezine

Are you receiving your monthly E-zine regularly? If not, please read this important message.

Due to the addition of stricter spam filters on a variety of email clients, some subscribers tell us that they are no longer receiving their E-zine; a publication that they wish to receive. We'd like to let you know there are various reasons why this usually occurs....and it is easy to correct!

1. Is your email address current and accurate?
2. Not receiving your ezine? Make sure you check your spam and/or bulk folder, it is most likely there. This may require that you go to your online webmail or look in a folder in your inbox. If you use myarbonne.com email, please check your junk mail or contact them to disable your spam filter.
3. Are you having trouble forwarding the ezine? When you receive the ezine, test it to make sure it works for you. 1.) "Forward" ezine. 2.) Make sure that you do not hit "reply" as the links will not work. 3.) Delete my information before you forward. 4.) When you receive the ezine, test it to make sure it works for you.
4. Are you having trouble forwarding the ezine in Microsoft Outlook? Go under Tool- Options-Mail Format and uncheck the reference to MS Word for editing and Rich Text.
5. When I forward with Microsoft Outlook the font is HUGE, what do I do? Under Option- Mail Format- uncheck Word 2003 to edit
6. Do you use a MAC and cannot forward the ezine?IMPORTANT INFO FOR MAC users!! If you are a MAC email user you can use the "forward to a friend" link at the bottom of each ezine. If you want to actually forward the ezine, we strongly suggest signing up for a free email service such as Yahoo! or Hotmail. The ezine is created in HTML format and forwarding emails with a MAC email program will only forward plain text, not HTML and graphics.
7. Can't see images? Make sure that you do not have your setting on to block HTML images. This is very common with Outlook Express (go to Tools-Security- uncheck the download images box) and MS Outlook. You should be notified in the header of the email if images are being blocked by your email.
8. When I forward my ezine there are spaces between my name, email, website, etc. Why? When you received the ezine, there were no lines. When you hit forward the spaces will be apparent, but once it sends, the lines will disappear.
9. Are you using Spam Filtering Software or have you upgraded your Spam Filtering Software? If you are using spam filtering software, or if you have upgraded it recently, you can enter the sender email address into your filtering software "whitelist" or "approved sender" list to ensure you continue to receive your Monthly E-zine and emails.If you are using spam filtering software for personal use, please enter the Monthly E-zine email as an approved sender.
10. Are you a Yahoo.com, Hotmail.com, or AOL.com user?
    Yahoo.com: Make sure you have the correct settings to forward emails:
    Go to the upper right hand corner and click on Options- General Preferences-Message Actions. Make sure that your forward is set like this:
    Forwarding Messages: Forward as inline text Original messages will be copied directly into the body of your outgoing messages.
    Hit forward. Delete the information from the person that sent it to you. Before you forward, make sure you delete the "extra" pictures that are attached - right under Subject, it will save Remove. Yahoo wants to forward as well as attach the pictures associated. Hit Send.
    
    Hotmail.com: Hit Forward, you will see a few attachments in the attachment box, Remove them. This will not affect the body of the email, it will just remove those attached jpg files. Delete the information from the person that sent it to you. Hit Send.
    
    Aol.com: Go to aol.com to send out your emails, do not use your control panel aol. Hit Forward and delete the information from the person that sent it to you. You will also see that aol puts all of the pictures at the bottom of the ezine. Just click on each little picture, and hit delete, as not to send those attachments. Hit Send.

Signature Card

1. How do I insert my new signature card into my email?

You will want to check your email help section: "Signature (inserting as a picture)." Below are helpful instructions for Microsoft Outlook 2003/2007:

 

For MS Outlook 2003:

• In the main Outlook window, on the Tools menu, click Options, and then click the Mail Format tab.
• Under Message format, in the Compose in this message format list, click Rich Text.
• Under Signature, click Signatures, and then click New.
• In the Signature Box Enter a name for your new signature.
  Under Choose how to create your signature, select Start with a blank signature
• Click Next.
• Click Advanced Edit.
• When the dialog box appears cautioning you that an editor not part of Microsoft Office Outlook will open, click Yes.
• Word will open, on the Insert menu, point to your signature (a jpg file in My Documents), and then click From File.
• Close the advanced editor, making sure that you click Yes to save your changes.
• When you finish editing the new signature, click OK.

For MS Outlook 2007:

• In a new message, on the Message tab, in the Include group, click Signature, and then click Signatures.
• On the E-mail Signature tab, click New.
• Type a name for the signature, and then click OK.
• In the Edit Signature box, type the text that you want to include in the signature.
• To format the text, select the text, and then use the style and formatting buttons to select the options that you want.
  • Note: These formatting options can be applied if you use plain text as your message format. The formatting will not be visible in your outgoing messages, however it will be visible to recipients who use HTML or .rtf message formats.
• To add a picture, place your insertion point where you want the picture to appear in the signature text, click Insert Picture, browse to an image, click to select it, and then click Insert.
• To add a hyperlink, place your insertion point where you want the link to appear in the signature text, click Insert Hyperlink, browse to a hyperlink, click to select it, and then click OK.
• Under Choose default signature, in the E-mail Account list, click an e-mail account with which you always want to associate the signature.
• In the New messages list:
  • If you want a signature to be inserted automatically in each message that is sent from the e-mail account that you choose, select a signature in the list.
  • If you do not want a signature to be inserted automatically in each message that is sent, select none in the list.
  • Note: You can also insert signatures manually in individual messages.
• If you want to include a signature in message replies and in forwarded messages, in the Replies/forwards list, select a signature. If not, select none.
• After you finish creating the signature, click OK. Note: To add the signature that you just created to a currently open new message, on the Message tab, in the Include group, click Signatures, and then select the signature.
  

For Hotmail:

• You must have a link where your signature card is stored:
  (i.e. http://www.yourdomainname.com/YourEmailCard.jpg)
  
  To create or edit your signature:
  1. In the upper-right corner of the Windows Live Hotmail home page, click "Options."
  2. Under Customize your mail, click "Personal e-mail signature."
  3. Launch another browser and go to the website where the picture that you want to add is located. Put the cursor in the picture that you want to add, right click the mouse, and select "Copy". You may also use "Ctrl" and "C" as a keyboard shortcut.
  4. Go back to your Windows Live Hotmail account. Right click on the mouse and select "Paste." You may also use "Ctrl" and "V" as a keyboard shortcut.
  4. Type any additional text in the box, and then click "Save."
  

Have you added the Monthly E-zine email address to your address book? (Examples of Email Provider's are listed below)

Some email providers impose restrictions on email delivery, which may impact our ability to communicate with you and/or your ability to view images in HTML. Please check the details below under your email provider or your software for more information:

If you do receive expected email, please check your Junk Email folder as email is often directed to that folder until the sender's address and/or domain name has been added to your address book and approved sender list.

Spam Filter Settings

Is your email provider AOL?

1. Open your AOL e-mail account
2. Click "Address Book"
3. Click "Add Contact"
4. Create a contact listing that contains the email address from the person that is sending you the Monthly E-zine
   

Is your email provider AOL 9?

1. Open E-zine.
2. Click the “Add Address” icon on the right side of the window.
3. Click the “OK” button.

Is your email provider AOL 8?

1. Open E-zine.
2. Click the “Add to Address” icon on the right-hand side of the window.
3. Click the “Save” button.
   
   

Is your email provider AOL Netmail?

1. Open E-zine.
2. Click the “Add to Address” icon.
3. Click the “Save” button.
   

Is your email provider Yahoo! Mail?

1. Open your Yahoo! e-mail account
2. Click "Mail," and select "Options"
3. Click "Filters"
4. Click "Add"
5. Click in the text box in the top row ("From header") and add thr email address from the person that is sending you the Monthly E-zine
6. In the pull-down menu for "Move the message to," choose "Inbox"
7. Click "Add Filter"

Is your email provider Hotmail?

1. Open your Hotmail e-mail account
2. Click "Contacts"
3. In the left-hand menu, click "Safe List"
4. Enter email address and click "Add"
   

Is your email provider MSN 8?

1. Open E-zine.
2. Click “Save Addresses” at the upper right hand side of the screen.
3. Select the check box next to the address you want to save.
4. Click the “Save” button.
   

Is your email provider Earthlink Webmail?

1. Open E-zine.
2. Click the “Add to Address Book” link.
3. Click the “Save” button on the popup.
   

Is your email provider Earthlink Total Access?

1. Open E-zine.
2. In the From field, right-click the email address.
3. Click "Add to Address Book".
4. Click the “Ok” button.

or...

1. In the message list of your Inbox or other mail folder, right-click E-zine.
2. Click “Add Sender to Address Book.”
3. Click the “OK” button.
   

or...

1. Open E-zine.
2. Click "Add Sender" in the upper right of the header.
3. The name and email address from email are pre-populated in the “Add to Address Book” pop-up.
4. Click "Yes".
   

Is your email provider Outlook 11?

1. Open E-zine.
2. Right-click the name of the sender you want to make as a contact.
3. Click "Add to Outlook Contacts" on the shortcut menu.
   

or...

1. Right-click email that contains E-zine.
2. Select "Junk Mail" and select Approved Sender
   

Is your email provider Outlook 2000?

1. Open E-zine.
2. In the From field, right-click the email address.
3. Click the “Add to Contacts” link on the shortcut menu.
4. Click the “OK” button

OR

1. Right-click email that contains E-zine.
2. Select "Junk Mail" and select Approved Sender
   

Is your email provider Outlook Express 6?

1. Open E-zine.
2. In the From field, right-click the email address.
3. Click the “Add to Address Book” link in the menu.
4. Click the “OK” button.

or...

1. In the message list of your Inbox or other mail folder, right-click E-zine.
2. Click the “Add Sender to Address Book” link in the menu.
3. Click the “OK” button.
   

Is your email provider Netscape 6 and 7?

1. Open E-zine.
2. In the From field, right-click the email address.
3. Click the "Add to Address Book" link in the menu.
4. Click the “OK” button.